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Privacy Policy

PRIVACY NOTICE in compliance with General Data Protection Regulation (GDPR) (EU) 2016/679

 

(Why we collect your personal data and what we do with it)

When you supply your personal details to this clinic they are stored and processed for 3 reasons (the bits in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation – ie the law):

  1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
     

  2. We have a “legitimate interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
     

  3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “legitimate interest”, but this time it is your legitimate interest.                                                                                                                

 

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons, our regulatory body the General Osteopathic Council and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.

We do not engage in any direct marketing and will not use your details for promotional purposes. We will not use your contact details to contact you aside from arranging appointments or following up on previous treatment in order to check on your well-being. We will only collect the information needed so that we can provide you with the services you require from us, the business does not sell or broker your data.

 

Your records are stored on paper, in secure filing cabinets, and the clinic is always locked when no-one is on site. Any data on the clinic computer is password-protected, and backed up regularly.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

  • Your practitioner(s) in order that they can provide you with treatment
     

  • Reception staff (if engaged), because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
     

  • Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors.

Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.

Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:

Abby Mulholland 07846 972532, abbyosteo@outlook.com, Clarence House, Penzance TR18 2PA. 

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.